Lodging Civic Complaints Online - BMC

http://portal.mcgm.gov.in

Citizens can lodge complaints related to solid waste management, drainage, storm water drain, roads & traffic, factories, license issues, water supply, pest control, buildings, encroachment, etc. by methods enlisted below,

By filling in online complaint registration form from any of the computer connected to Internet, either from home/office or cyber cafe by visiting our Citizen Portal.

link http://portal.mcgm.gov.in/irj/portal/anonymous/qlcomplaintreg taking a long time to open Try the direct link to the complaint form

Frequently Asked Questions (FAQs) regarding lodging a complaint
How to lodge a complaint on the Portal?

Fill in online complaint registration form from any of the computer connected to Internet, either from home/office or cyber café by visiting our Citizen Portal.

How to lodge complaint at CFC?
Applicant needs to submit the duly filled in complaint registration form at the CFC. The CFC agent fills in the complaint in the computer system and provides a unique complaint number to the complainant.

How the submitted complaint is further processed?
As a further process the complaint is assigned to and processed by concerned officials of Municipal Corporation. The concerned officer resolves the complaint and sets the appropriate status of the complaint on the portal.

How to track application processing/ How to check status?

Use the online facility “Check Complaint Status” provided on our Citizen Portal in order to keep track of processing of your complaint. Unique Complaint Number (also called as Transaction ID) is essential in order to use this facility.

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